Our After-Sales Service
100-Day Quality Guarantee
Shop with confidence knowing that all our merch products are backed by a 100-day quality guarantee. If you encounter any manufacturing defects or quality issues within 100 days of your purchase, we’ll provide a after-sales service to ensure your satisfaction.
100% Customer Satisfaction
Our team is dedicated to going above and beyond to meet your needs and ensure a seamless and satisfying experience. We value your feedback and continuously strive to improve our products and services based on your valuable input. Thank you for choosing PERSON.TEES as your trusted partner for custom merchandise.
Personalized Assistance
Our dedicated customer support team is here to provide personalized assistance for your Merch products. Whether you need size recommendations, help with customization options, or tips for product usage, our knowledgeable team is ready to assist you. Contact us for any inquiries or assistance you may need to ensure your satisfaction with PERSON.TEES.
Customer Assurance of after-sales service
At PERSON.TEES, your trust is our priority. We ensure all our products and services comply with Hong Kong’s consumer protection laws, including:
- Consumer Council Ordinance (Cap. 216)
- Sale of Goods Ordinance (Cap. 26)
- Trade Descriptions Ordinance (Cap. 362)
- Supply of Services (Implied Terms) Ordinance (Cap. 457)
- Unconscionable Contracts Ordinance (Cap. 458)
We are committed to providing safe, reliable products and transparent services. For more information, visit the Consumer Council website.
After Sales Service - Frequently Asked Questions
At PERSON.TEES, we offer a comprehensive after-sales service to ensure your satisfaction with our Merch products. This includes a 100-Day Quality Guarantee, 100% Customer Satisfaction, hassle-free returns and exchanges, and personalized assistance from our customer support team.
Our 100-Day Quality Guarantee ensures that if you encounter any manufacturing defects or issues within 100 days of your purchase, we will address the problem promptly. Whether it’s a defect in craftsmanship or functionality, we will provide a solution such as repair or replacement,.
We are committed to your satisfaction. If you have any concerns or inquiries about our Merch products, our customer support team is dedicated to providing personalized assistance to ensure your complete satisfaction with your purchase.
We recommend referring to our size chart before making a purchase to ensure the correct size selection. However, if there is a difference of +/- 5% in size compared to the original size we provided, we will provide a free replacement of the same product.
We offer hassle-free returns and exchanges within a specified timeframe. If you are not completely satisfied with your purchase, simply contact our customer support team, and they will guide you through the process. We aim to make the return or exchange experience as convenient and seamless as possible.
Yes! We offer customization options for selected Merch products. Whether it’s adding your logo, choosing specific colors, or exploring other customization possibilities, our team will work closely with you to bring your vision to life.
We understand that circumstances may change, and you may need to cancel or modify your order. We kindly request that you contact our customer support team as soon as possible, ideally before the next work day, to request any changes or cancellations. However, please note that once the order has entered the production process, we may be unable to accommodate your request. Once the order has been shipped, changes cannot be made. We appreciate your understanding and cooperation in this matter.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the progress of your delivery. If you have any concerns or questions about your order’s status, please get in touch with our customer support team.
